I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

Full review text opened.

Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

Full review text opened.

Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

Read at DealerRater

NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

Read at DealerRater

Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

Read at DealerRater

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

Read at DealerRater

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

Full review text opened.

Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

Full review text opened.

Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

Read at DealerRater

NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

Read at DealerRater

Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

Read at DealerRater

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

Read at DealerRater

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

Full review text opened.

Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

Full review text opened.

Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

Read at DealerRater

NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

Read at DealerRater

Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

Read at DealerRater

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

Read at DealerRater

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

Full review text opened.

Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

Full review text opened.

Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

Read at DealerRater

NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

Read at DealerRater

Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

Read at DealerRater

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

Read at DealerRater

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

Full review text opened.

Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

Full review text opened.

Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

Read at DealerRater

Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

Read at DealerRater

Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

Read at DealerRater

NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

Read at DealerRater

Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

Read at DealerRater

Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

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I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More

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Yelp - Oct 9, 2026

I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking to purchase a vehicle

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about ... Read More

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Google - Oct 9, 2026

Tyler West was absolutely awesome from the very beginning when helping my mother-in-law, Cherylann, purchase her vehicle at Castle Rock Chrysler Dodge Jeep Ram in Castle Rock, Colorado. From start to finish, Tyler was patient, thoughtful, professional, and genuinely willing to take his time to make sure she felt comfortable throughout the entire process. He never made us feel rushed, pressured, or like we were just another sale. He was honest, straightforward, and took the time to answer questions and make the experience as smooth and stress-free as possible. It’s refreshing to work with someone who genuinely cares about their customers and wants them to feel confident in their purchase rather than using pushy sales tactics. Tyler made a great impression on us, and I would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for a dealership where you can be treated fairly, receive honest service, and avoid feeling pressured or taken advantage of, I highly recommend Tyler West and Castle Rock Chrysler Dodge Jeep Ram. Thank you, Tyler, for taking such great care of Cherylann and making this such a positive experience! You went above and beyond, and your professionalism deserves to be recognized

Mark Cerni, always helping, regardless of the issue, personally or for our company.

It was a pleasure working with the team on my new Colorado lease, especially Fabian! I would definitely recommend this dealership.

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Great customer service and very knowledgeable he answered all my questions and showed me how to setup my apple car play

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Stephen Buytas provided exceptional support and expertise throughout my entire experience. Despite working under tight time constraints, his dedication ensured everything was managed efficiently and completed in a timely manner. I highly appreciate his professionalism and responsiveness.

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NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad

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Fantastic car buying experience. Stephen buytas was friendly and made the whole process easy and stress free.

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Amazing service and experience. Sid and Lisa are incredibly helpful throughout the entire process. Peter has also been very pleasant to work with in any service needs of mine.

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of ... Read More

Full review text opened.

DealerRater - Oct 3, 2026

Originally, I would have given a different review for the purchase of our new vehicle. It was fast, easy, and smooth and we had great customer service from the sales team at that time-as they were taking our money!!! HOWEVER, since we bought our new $90,000 truck, our experience has been horrible after the purchase. We have been extremely loyal Ford customers and have purchased multiple vehicles from this dealership and its sister dealership. Most recently, we purchased a brand-new $90,000 Ford truck from Castle Rock Ford and another truck from their sister company-Chevy/GMC Castle Rock within a few months of each other. The brand new truck from Castle Rock Ford, experienced a major engine failure, and the dealership has now had our brand-new vehicle for over a month. The whole engine needs to be replaced in the truck. We were told that if they offered us any kind of loaner or rental, that Ford would charge us, so we were out of a vehicle for over a month and had to make other arrangements. Unfortunately, the biggest disappointment has not only been the engine failure on a brand new truck—it has been the customer service we've received since the sale. We have had to repeatedly call to get information and try to speak with the sales manager, Ryan. The manager has not returned ANY of our calls, and we have been left feeling like we simply don't matter now that the dealership has our $90,000. We have spoken to many other sales reps to try to get in touch with Ryan without any follow through. We have been able to speak to Ryan a few times, but that is because we continued to call, not because he ever called us back after leaving multiple messages with other people and on his voicemail. This is horrible customer service. Gary in service, however has been amazing at communicating with us about our truck. He calls with updates but we had many questions that he could not answer and therefore, we were referred to Ryan, the sales manager. So, I want to acknowledge that Gary in service did a great job. We understand that mechanical problems can happen. What is much harder to understand is the lack of communication and follow-through from a dealership that just sold us a brand-new $90,000 vehicle. Our previous experience with this dealership was positive enough that we continued to give them our business. Unfortunately, this experience has made us question that loyalty. After being such loyal Ford customers and spending a significant amount of money with this dealership, we expected to be treated like valued customers—not like the relationship ended once the sale was completed. This experience has been incredibly disappointing and has seriously affected our confidence in both the dealership and Ford. We hope the dealership takes this situation seriously and recognizes that customer service should continue long after the purchase agreement is signed.

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